Helpdesk tickets from website live chat on Odoo Community: /ticket command, chat transcript, teams, stages, SLA deadlines and a ticket kanban.
Operators type /ticket (optionally followed by a subject) in a live chat: a ticket is created with the full chat transcript
The visitor is told the ticket number in the chat
Helpdesk teams linked to live chat channels, with members and an SLA in hours
Stages (New, In Progress, Waiting, Solved), priorities, assignment to the operator
SLA deadline and "SLA failed" flag, closed date, customer e-mail follow-up in the chatter
Kanban, list and analysis of tickets by team, stage and operator
No Odoo Enterprise needed
Real screens from Livechat Helpdesk — click any image to see it full size.
Tickets by stage with priority, customer, SLA deadline and the assigned operator.
The chat transcript is saved on the ticket, with team, priority and SLA.
This build is for Odoo 18. Need it for another version? Contact us and we will let you know when it is available.
Yes. Every purchase includes free deployment — after payment our team installs and sets up the module on your Odoo.
It builds on these Odoo apps: website_helpdesk, website_livechat.
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