1. Overview
This Refund Policy applies to Odoo modules bought from technoversesystems.com and to Technoverse Systems services. By placing an order you agree to it.
2. Odoo modules (digital products)
Modules are digital downloads delivered right after payment, so we cannot take them back. For this reason we offer refunds only in these cases:
- The module does not work on the Odoo version you bought it for, and our team cannot fix it within 14 days of your report.
- You were charged twice for the same order.
- You bought the wrong Odoo version and tell us within 7 days without having installed it; we will swap the version or refund you.
Refunds are not given when you changed your mind, when the module is installed on a different Odoo version or edition than ordered, or when the problem comes from other custom or third-party modules.
3. Free installation and support
Every module includes free installation by our team. If you report a problem, please give us access to reproduce it; most issues are fixed within a few working days.
4. Services (implementation, customisation, support)
Services are billed according to the quotation you accepted. Work already delivered is not refundable. Prepaid hours or milestones that have not started can be refunded or moved to another task.
5. How to request a refund
- E-mail sales@technoversesystems.com with your order number and the reason.
- We reply within 3 working days.
- Approved refunds are paid to the original payment method within 7-14 working days; card refunds may take longer to appear depending on your bank.
6. Contact
- E-mail: sales@technoversesystems.com
- Phone and WhatsApp: +92 302 1980998, +974 7012 7132